• You are not authorised to view this resource.

What a facilitator does:

  • Moderates the discussion by managing the method of the meeting, not the content
  • Ensures the day's agenda is covered to the stakeholders’ satisfaction
  • Intervenes if the discussion starts to fragment
  • Identifies dysfunctional behavior and intervening as needed
  • Preventes dominance and includes everyone in the conversation
  • Processes misperceptions and emotional reactions
  • Extracts as much qualitative data as possible out of all attendees
  • Enables a productive exchange, be it to share points of view, elicit feedback, reach consensus, or develop future requirements
  • Brings closure to a meeting and ensures actionable takeaways at day's end